Accessibility Statement

At Lyrical Host, accessibility isn’t a box checking exercise. Over the years we’ve been very lucky to have many customers advise on improvements and give feedback on areas they feel provide a good user experience. We’ve taken all this on board and made various changes. Thank you to all the customers so far who have contributed feedback to help us improve our accessibility and be more inclusive.

We are committed to making our website, services, and technical support accessible to everyone. We are also committed to helping our customers create more accessible content and websites. This is in line with our belief that the web should be inclusive and user-friendly for all, and that everyone should be able to share their experiences and feel valued.

We want our services to not only be usable, but enjoyable.

Our accessibility statement explains more about how we approach accessibility and help others in our community to prioritize it too, while acknowledging that it’s a continuing journey with room for improvement.

01. Key Accessibility Areas

In no particular order:

• Users with low vision
• Users with dyslexia or dysgraphia
• Users with physical or motor disabilities
• Users who are deaf or hard of hearing
• Users with anxiety
• Users with ADHD
• Users on the autistic spectrum
• Screen reader users.

02. LyricalHost.com Website Accessibility

Our website includes the following features to improve accessibility:

Screen reader compatibility: Our website is designed to work with screen readers, which read aloud the content on the page for users who are blind or visually impaired.

Keyboard navigation: You can navigate the majority of our website using your keyboard only. This is helpful for users who have difficulty using a mouse or trackpad.

Alternative text descriptions for images: We provide alternative text descriptions for images, which convey the meaning of the image to users who are blind or visually impaired. We also minimize the use of text on images wherever possible.

Videos: Closed captions or subtitles and transcriptions are provided for videos wherever possible. Please note this is not always possible for tutorial videos that rely on screen and page visuals, where text guide alternatives are commonly available.

Color contrast: We use sufficient color contrast between text and background colors for better readability.

Clear and concise language: We strive to use clear and concise language throughout our website, making it easier for everyone to understand the information presented. As some of the information provided is technical, we aim to present this in a way that is as easy to understand as possible. We also use descriptive links and headings.

Predictable, consistent and logical layouts: This includes processes, clear steps and numbering designed to be helpful for autistic and dyslexic users, and users of screen readers.

Explanation of timeframes and processes: Including our migration information, step by step support articles, and blog content. We also don’t use any fearmongering language, features or tactics that may increase anxiety or rush people into making decisions.

Use of consistent shapes and symbols for association or quick reference: For example, the favicons for our website, control panel, status page and webmail are all different so they’re easy to identify as tabs.

Responsive design: This is so users can use their preferred device (laptop, smartphone, tablet, desktop, or other internet-enabled hardware) to access our website and services.

Open support and feedback – if we can support you better, please tell us what you need for any given page or process. For example, clear numbered steps, simpler language or similar.

We are constantly working to improve the accessibility of our website. However, there may be some areas where we are still working to meet accessibility standards. We continue to identify and address these limitations as we move forward.

If you encounter any accessibility issues while using our website, please let us know using the contact details at the bottom of this page. We appreciate your feedback and will do our best to address your concerns.

03. Accessibility Of Lyrical Host Services

This includes, but is not limited to, website and website creation tools, email, our technical support system, domain name registration and management.

Our disabled customers, including screen reader users, have informed us that in their experiences, our services are accessible to them. This includes being able to navigate and utilize all the features within LyricalCP (our web hosting control panel), our support ticket system, our webmail client, and the supportive content and external communities we have created.

WordPress, which is the website content management system that the vast majority of our customers use to create their websites using our services and platform, is also committed to accessibility. You can find out more about their approach over at WordPress.org. (Please note that you don’t need to sign up at WordPress to use our services; it’s all integrated into your Lyrical Host account).

Our technical support team members are encouraged to support and communicate with each individual customer in a way that is most helpful to them.

For example:

1. Providing a clear set of numbered instructions for autistic users.
2. Ensuring that instructions given to low vision or blind users can be carried out with a screen reader and/or that no physical sight is needed.
3. Not making assumptions about people’s capabilities.
4. Creating succinct replies for dyslexic customers.

We encourage customers to share conditions, disabilities and preferences privately with our support team if they are comfortable doing so. Any such information is stored securely as-is in our customer support system, used for relevant communication with direct customer-requested queries, and not shared with any third parties.

04. Supporting Customers’ Accessibility

As a company, one of our goals is to help our customers create more accessibility-friendly websites.

We do this through:

Providing and nurturing supportive communities where customers who have accessibility requirements and/or specialize in accessibility standards can advise others. This also includes starting and maintaining discussions around accessibility and connecting people who are looking for help or a content review with someone who can assist.

Promoting customer-created accessibility content via our social media channels – If you’re a Lyrical Host customer who creates content in this area, please email marketing@lyricalhost.com so we can share links to your posts on our social media.

Where relevant, contacting third party developers with accessibility-improving suggestions as per our customers’ requests, and continuing the dialog around that. For example, if a particular WordPress theme or plugin could be improved for accessibility, we try to work with the developer and customer to facilitate the changes.

Creating content to assist customers in improving accessibility, for example posts on the Lyrical Host blog.

Welcoming accessibility questions – our customers can contact our support team for help with improving the accessibility of their website (and other web content).

05. Feedback & Queries

If you have any questions or feedback about the accessibility of our website, please feel free to contact us at management@lyricalhost.com or via social media (@lyricalhost on all channels). If you’re an account holder, affiliate, or customer with feedback or improvement suggestions for any of our services or externally hosted content, please create a support ticket from your Lyrical Host Hub account.

We value your feedback and are keen to work with you to ensure you have a positive experience using our website and services.